The Shefford Health Centre

01462 818620

Changes to appointment services – CORONAVIRUS

Due to the current Pandemic of Coronavirus, with immediate effect access to medical care at Dr Cakebread and Partners has changed.

The below is supported by the recommended guidance from NHS England.

Our main priority is to keep our patients safe

If you are experiencing symptoms of a cough or / and fever, please follow NHS England guidance and self-isolate for 7 days.

All pre-booked appointments are now suspended. If you already have a pre-booked appointment, one of the team will be in touch to see how we can help. If you know that you have a pre-booked appointment please get in touch so that we can arrange alternative healthcare arrangements.

No appointments will be booked by the Reception team so please do not attend the Surgery as from Monday 16th March our front doors will be closed to walk – in patients. Do not turn up at the Surgery, as you will be turned away for clinical triage first.

Please phone the Surgery on the day you wish to be seen, at which time your request will be dealt with. You will be called back by one of the team later that day. No appointments will be made on your initial conversation with the Receptionist.

We will be encouraging patients to use ENGAGE Consult for Online Consultations. You will need to fill out the detailed health questionnaire for the clinicians to be able to assist you.

We will be releasing online telephone triage appointments ONLY. These slots are only 2 minutes long and are for clinicians to carry an initial assessment of your need.

If you are asked down for a face to face appointment you will be given a zone to attend: RED, AMBER or GREEN.

If you are asked to be seen in the RED ZONE, you will be asked to wait in your car until your appointment time. A clinician will call you on your mobile, or if you do not have a mobile they will be looking out for your car. You will enter the building via the RED zone door which is located near to the staff entrance. The clinician you see will be in full protective equipment including: apron, gloves and masks; this is to protect themselves and you as patients from the potential spread of any infection.

If you are asked to be seen in the AMBER ZONE, you will enter via the AMBER zone door, which is located to the Right-Hand side of the usual front doors. You will be asked to wait in the AMBER corridor. You will be screened for symptoms before entering and you must notify staff on arrival if you have a fever or a cough.

Appointments for dressings, immunisations, urgent blood tests, INRs, and other injections will be seen in the GREEN ZONE. You will be asked to enter and exit via the GREEN ZONE door, you will be screened for symptoms before entering and you must notify staff on arrival if you have a fever or a cough.

This level of precaution is unprecedented within Primary care and therefore we cannot undertake any unnecessary routine work, please be understanding at this time.

Please help us, to help you.