Telephone: 01462 818620
Open 8am – 6.30pm Monday to Friday

Register for Online Services

Online Services enables patients to; View and cancel appointments, Request repeat prescriptions, View their vaccination history, Allergies and intolerances and now view some or all of the GP medical Record.

Online services can also be linked to third party apps which include, Airmid UK & the NHS app.


To apply for online services please use the forms below:

Application for Online Access 16 & over

Application for Proxy Online Access

Online Access Information Leaflet

It will be your responsibility to keep your login details and password safe and secure.  If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.


Proxy Access to GP Records (Access for parents or carers)

Patients may find it helpful if someone else, usually a trusted family member, close friend, carer or care home, has access to their GP online account   This is proxy access.  In certain circumstances, particularly when patients lack capacity or have complex multimorbidity, it can be very helpful for a proxy to have access to their record to keep up-to-date and collaborate in their healthcare.

 Proxy Access for children and young people.  Before a child develops the capacity to make informed choices about their healthcare or GP Online Services, or to be able to keep their online account secure, the usual position would be for someone with parental responsibility for the child to control access to GP Online Services and to have proxy access where it is in the child’s best interests.

Your GP record

Applying for Online Access requires additional considerations as outlined below.  You will be asked that you have read and understood this  BEFORE consent and applying to access your records online.  The Practice will also need to verify your identity.

Forgotten History:

There may be something that you have forgotten above in your record that you might find upsetting –  Please note factual data cannot be removed from your record.

Abnormal Results or Bad News:

If your GP has given you access to test results of letters, you may see something that you find upsetting to you.  This may occur before you have spoken to your Doctor or while the surgery is closed and you cannot contact them.

Choosing to Share your Information with Someone:

It is up to you whether or not you share your information with others – perhaps family members or carers.  It is your choice, but also your responsibility to keep the information safe and secure.

Misunderstood Information:

Your Medical records is designed to be used by clinical professionals to ensure that you receive the best possible care.  Some of the information within your medical record may be highly technical, written by specialists and not easily understood.  If you require further clarification, please contact the surgery for a clearer explanation.

Information About Someone Else:

If you spot something in the record that is NOT about you or notice any other errors, please log out of the system immediately and contact the Practice as soon as possible.

Please contact the practice on 01462 818620 or email



Requesting Access to Full Medical Record.

From November 2022, we are contractually obliged to offer full medical record access.  This access can be requested by the patient.  The practice will need to review the medical record before providing access and if appropriate redact any sensitive or third-party information as necessary.  This will need to be passed to a senior clinician to review and may take a little longer to authorise.

Date published: 2nd March, 2022
Date last updated: 29th June, 2023