The Shefford Health Centre

01462 818620

Appointments

Changes to appointment services – CORONAVIRUS

Due to the current Pandemic of Coronavirus, with immediate effect access to medical care at Dr Cakebread and Partners has changed.

The below is supported by the recommended guidance from NHS England.

Our main priority is to keep our patients safe.

If you are experiencing symptoms of a cough or / and fever, please follow NHS England guidance and self-isolate for 7 days.

All pre-booked appointments are now suspended. If you already have a pre-booked appointment, one of the team will be in touch to see how we can help. If you know that you have a pre-booked appointment please get in touch so that we can arrange alternative healthcare arrangements.

No appointments will be booked by the Reception team so please do not attend the Surgery as from Monday 16th March our front doors will be closed to walk – in patients. Do not turn up at the Surgery, as you will be turned away for clinical triage first.

Please phone the Surgery on the day you wish to be seen, at which time your request will be dealt with. You will be called back by one of the team later that day. No appointments will be made on your initial conversation with the Receptionist.

We will be encouraging patients to use ENGAGE Consult for Online Consultations. You will need to fill out the detailed health questionnaire for the clinicians to be able to assist you.

We will be releasing online telephone triage appointments ONLY. These slots are only 2 minutes long and are for clinicians to carry an initial assessment of your need.

If you are asked down for a face to face appointment you will be given a zone to attend: RED, AMBER or GREEN.

If you are asked to be seen in the RED ZONE, you will be asked to wait in your car until your appointment time. A clinician will call you on your mobile, or if you do not have a mobile they will be looking out for your car. You will enter the building via the RED zone door which is located near to the staff entrance. The clinician you see will be in full protective equipment including: apron, gloves and masks; this is to protect themselves and you as patients from the potential spread of any infection.

If you are asked to be seen in the AMBER ZONE, you will enter via the AMBER zone door, which is located to the Right-Hand side of the usual front doors. You will be asked to wait in the AMBER corridor. You will be screened for symptoms before entering and you must notify staff on arrival if you have a fever or a cough.

Appointments for dressings, immunisations, urgent blood tests, INRs, and other injections will be seen in the GREEN ZONE. You will be asked to enter and exit via the GREEN ZONE door, you will be screened for symptoms before entering and you must notify staff on arrival if you have a fever or a cough.

This level of precaution is unprecedented within Primary care and therefore we cannot undertake any unnecessary routine work, please be understanding at this time.

Please help us, to help you.

 

————- All pre-booked appointments are now suspended ————-

 

APPOINTMENTS LINE ONLY: 01462 810034

We run all our surgeries by an appointment only system. Appointments can be booked by telephoning the surgery for an appointment on the day or up to four weeks in advance.

We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor.

If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10am. Home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.

We do not make appointments by either email or fax.

Routine appointments(restricted times & appointments) may be booked on-line via this website using the SystmOne link. Before you can use this service you will need to register and sign a declaration of intent. Please ask at reception for a registration form.

Due to the ever increasing number of missed appointments and in order to ensure fairness to all Patients seeking medical advice we are obliged to operate a Practice policy of removing Patients from our list if they fail to attend on more than two occasions. This is not an action that we take lightly but of necessity.

We’re here for you, for longer – GP Extended Access Service

Appointments with a GP or Practice Nurse are now available in the evenings and weekends for patients registered at this practice, these are called ‘Extended Access’ appointments. We are working with other practices in Bedfordshire to provide these additional appointments to increase access to healthcare at times that are convenient to patients.

When you call to make an appointment we may offer you an ‘Extended Access’ appointment, this appointment could be held at another practice and with a GP or Practice Nurse from another practice. Our reception team will confirm all of the details at the time of booking and if you are registered to receive text message alerts, you will receive a text message to confirm the date, time and location of your appointment.

At the current time, Extended Access appointments are not available to book online.

There has been no change to normal surgery appointments which are available as usual. If you would prefer to see a GP or Practice Nurse from this practice, please book an appointment during normal opening hours.

ON-LINE APPOINTMENT BOOKING

Patients are now able to book an appointment to consult with either a Doctor or a Nurse Practitioner.

You are able to book all available appointments on-line for the Doctors and Nurse Practitioners only.

On-line appointments are for routine appointments only and are not to be booked for medicals, vaccines, blood tests, cervical smears, ear syringing, form filling etc.

Please do not book double appointments, these can only booked by Reception and with the Doctors express permission.

Practice nurse and Phlebotomy appointments are not available to book on-line as the times required for appointments can vary for individual procedures and patients.

If you would like to sign up to this service please ask for details at reception.

Chaperone

On arrival please let Reception know if you require a chaperone to accompany you to your consultation with a clinician.

The Chaperone will be either a Nurse/Health Care Assistant or a trained member of the Practice Staff.

Missed Appointments

Appointments at this Practice are in great demand and it whilst the failure to attend one appointment may be an oversight on your part it does nothing to help us to meet the ever increasing demand for appointments.

On average we have 120 Failed to Attend appointments per month and this equates to one Doctors time for a whole week: we simply do not have the resource to accommodate so many missed appointments.

It is for this reason we ask that you notify us if you cannot attend so that the appointment can be offered to another Patient.

Because of this we are obliged to operate a policy of removing Patients from our list if they fail to attend for appointments on more than two occasions.

It is therefore in your best interests and those of other Patients to inform Reception, as soon as possible, if you are unable to attend for your appointment(s).