Appointment services – UPDATE Following the Coronavirus pandemic
From May 2022 we are making some changes to our rotas for GP’s and Nurse Prescribers which means, depending on your problem, you will be booked directly into a face to face appointment.
We have response to patient feedback and think we have worked out a system that will allow reception to appropriately book certain issues face to face.
If appropriate and you prefer, you can still have a telephone appointment as we understand this is far more efficient for many of you that need something straight forward and cant get to the surgery easily.
Our main priority is to keep our patients safe.
If you are experiencing symptoms of a Covid-19, please follow NHS England guidance.
APPOINTMENTS LINE ONLY: 01462 810034
We run all our surgeries by an appointment only system. Appointments can be booked by telephoning the surgery for an appointment on the day or up to four weeks in advance.
We try to make sure you are contacted by the doctor of your choice but if they are not available we may ask you to speak to another doctor.
If you require a visit at home, please call the surgery before 10am. Home visits take up much more of a doctor’s time than a consultation in the surgery, so the doctor will triage you over the telephone first.
We do not make appointments by either email or fax.
Please phone the Surgery at 8am on the day you wish to be seen, at which time your request will be dealt with. A telephone triage or a face to face appointment will be booked. If you have a telephone appointment you will be called back by one of the clinical team later that day. If the clinician deems necessary, they will book a face to face appointment at a convenient time during your triage call.
All pre-booked appointments are available to be booked as telephone appointments or face to face appointments. Please contact the surgery on the appointments line to book a pre-booked appointment. We advise patients not to call the surgery at 8am for this to ensure the phone lines are clear for patients who need appointments on the day.
Please refrain from attempting to book appointments when attending the Surgery and instead contact the Reception team through our appointments line on 01462 810034. Patients are advised not turn up at the Surgery unless they have a booked appointment to prevent the spread of infection.
You will need to fill out the detailed health questionnaire for the clinicians to be able to assist you.
Tell us about your problem and request medical advice, or ask an administrative question and we’ll respond usually within 4 hours hours if the request is submitted before 11 am on our usual practice working days. Click here to use the online consultation system.
Please note, medical requests should not be submitted as an administration query as these are not always dealt with on the same day.
We will be releasing online telephone triage appointments ONLY. These slots are only 2 minutes long and are for clinicians to carry an initial assessment of your need.
If you have an infectious disease and have a face to face appointment
If you are asked down for a face to face appointment and have potential covid-19 symptoms or another infectious disease the clinician may advise you how to enter the building, arrange a separate waiting room or consultation room. The clinician you see could be in full protective equipment including: apron, gloves and masks; this is to protect themselves and you as patients from the potential spread of any infection.
Please help us, to help you.
We’re here for you, for longer – GP Extended Access Service
Appointments with a GP or Practice Nurse are now available in the evenings and weekends for patients registered at this practice, these are called ‘Extended Access’ appointments. We are working with other practices in Bedfordshire to provide these additional appointments to increase access to healthcare at times that are convenient to patients.
When you call to make an appointment we may offer you an ‘Extended Access’ appointment, this appointment could be held at another practice and with a GP or Practice Nurse from another practice. Our reception team will confirm all of the details at the time of booking and if you are registered to receive text message alerts, you will receive a text message to confirm the date, time and location of your appointment.
At the current time, Extended Access appointments are not available to book online.
There has been no change to normal surgery appointments which are available as usual. If you would prefer to speak to a GP or Practice Nurse from this practice, please book an appointment during normal opening hours.
Online Appointment Booking
Patients are now able to book an appointment to consult with a Doctor.
On-line appointments are for routine appointments only and are not to be booked for medicals, vaccines, blood tests, cervical smears, ear syringing, form filling etc.
Please do not book double appointments, these can only booked by Reception and with the Doctors express permission.
Practice nurse and Phlebotomy appointments are not available to book on-line as the times required for appointments can vary for individual procedures and patients.
If you would like to sign up to this service please ask for details at reception.
On arrival please let Reception know if you require a chaperone to accompany you to your consultation with a clinician.
The Chaperone will be either a Nurse/Health Care Assistant or a trained member of the Practice Staff.
Appointments at this Practice are in great demand and it whilst the failure to attend one appointment may be an oversight on your part it does nothing to help us to meet the ever increasing demand for appointments.
On average we have 120 Failed to Attend appointments per month and this equates to one Doctors time for a whole week: we simply do not have the resources to accommodate so many missed appointments.
It is for this reason we ask that you notify us if you cannot attend so that the appointment can be offered to another Patient.
Because of this we are obliged to operate a policy of removing Patients from our list if they fail to attend for appointments on more than two occasions.
We have noted the feedback with regards to cancelling appointments. As we cannot set up a dedicated phone line for this, we now have an email address: email@example.com
Please use the above email address if you need to cancel an appointment at the surgery. Appointments can also be cancelled by contacting the appointment line on 01462 810034 or cancelling via patient online access.
PLEASE NOTE THAT APPOINTMENTS CANNOT BE REBOOKED VIA EMAIL.
Missed Blood Test Appointments
We have an extremely limited amount of phlebotomy time available.
If you DNA a blood test you will be asked to rebook this at one of the hospital clinics rather than rebooking with us.
It is therefore in your best interests and those of other Patients to inform Reception, as soon as possible, if you are unable to attend for your appointment(s).