Appointments

APPOINTMENTS LINE ONLY: 01462 810034

We run all our surgeries by an appointment only system. Appointments can be booked by telephoning the surgery for an appointment on the day or up to four weeks in advance.

We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor.

If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10am. Home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.

We do not make appointments by either email or fax.

Routine appointments(restricted times & appointments) may be booked on-line via this website using the SystmOne link. Before you can use this service you will need to register and sign a declaration of intent. Please ask at reception for a registration form.

Due to the ever increasing number of missed appointments and in order to ensure fairness to all Patients seeking medical advice we are obliged to operate a Practice policy of removing Patients from our list if they fail to attend on more than two occasions. This is not an action that we take lightly but of necessity.

ON-LINE APPOINTMENT BOOKING

Patients are now able to book an appointment to consult with either a Doctor or a Nurse Practitioner.

You are able to book all available appointments on-line for the Doctors and Nurse Practitioners only.

On-line appointments are for routine appointments only and are not to be booked for medicals, vaccines, blood tests, cervical smears, ear syringing, form filling etc.

Please do not book double appointments, these can only booked by Reception and with the Doctors express permission.

Practice nurse and Phlebotomy appointments are not available to book on-line as the times required for appointments can vary for individual procedures and patients.

If you would like to sign up to this service please ask for details at reception.

Extended hours

The extended hours service is based on a rota system and will take place on certain weekday mornings between 07.00 and 08.00 and some evenings between 18.30 and 19.30. We do not operate this service on Saturdays. These appointments are aimed at patients that find it difficult to attend for appointments during normal opening hours, e.g. commuters, public service workers, teachers etc.

Chaperone

On arrival please let Reception know if you require a chaperone to accompany you to your consultation with a clinician.

The Chaperone will be either a Nurse/Health Care Assistant or a trained member of the Practice Staff.

Missed Appointments

Appointments at this Practice are in great demand and it whilst the failure to attend one appointment may be an oversight on your part it does nothing to help us to meet the ever increasing demand for appointments.

On average we have 120 Failed to Attend appointments per month and this equates to one Doctors time for a whole week: we simply do not have the resource to accommodate so many missed appointments.

It is for this reason we ask that you notify us if you cannot attend so that the appointment can be offered to another Patient.

Because of this we are obliged to operate a policy of removing Patients from our list if they fail to attend for appointments on more than two occasions.

It is therefore in your best interests and those of other Patients to inform Reception, as soon as possible, if you are unable to attend for your appointment(s).